An Act relative to an ADA paratransit program riders' bill of rights

This bill requires Massachusetts public transit agencies (like the MBTA and regional authorities) to create and display a formal "riders' bill of rights" for paratransit users with disabilities. It guarantees 14 specific rights, including safe and reliable transportation, professional service, clear information, appeal processes for eligibility denials, on-time service, accessible vehicles, and protection against discrimination. Agencies must post this bill of rights on their websites, in printed materials, and provide accessible formats upon request. The law takes effect January 1, 2027, directly affecting paratransit riders who rely on these ADA-compliant transportation services.