HD 2594 Massachusetts House · 194th Legislature (2025-2026)

An Act ensuring banking accessibility

HD 2594, titled "An Act ensuring banking accessibility," requires physical banks (those with a public location staffed by employees) to offer in-person banking services alongside online options. It prohibits physical banks from denying customers in-person access to services simply because online alternatives exist, ensuring people without internet access or preferring face-to-face help can use all banking services. The bill mandates clear signage or verbal communication to inform customers about available in-person services. It explicitly states this does not override existing laws allowing banks to deny service to individuals under other legal grounds. The law directly affects physical banks and customers who rely on in-person banking assistance.
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P
Photo of Ted Philips
Ted Philips
DDemocratic
MA
8th Norfolk