An Act establishing the human service transportation (HST) consumer advisory board

HD 2173 establishes the Human Service Transportation (HST) Consumer Advisory Board within the executive office of health and human services. The board, composed of 13 members including 11 consumer representatives appointed by the governor, directly serves people with disabilities who rely on non-emergency medical transportation across Massachusetts. Key provisions require the board to hold six public meetings annually, conduct two consumer listening sessions per year, and issue an annual report with recommendations to improve HST services. These recommendations will guide the Human Services Transportation Office in enhancing the safety, reliability, and quality of non-emergency transportation for vulnerable populations in both rural and urban communities. The board’s work focuses on gathering consumer feedback to address service challenges and inform policy improvements.