HD 1154 Massachusetts House · 194th Legislature (2025-2026)

An Act relative to customer reimbursement in instances of financial fraud

This bill requires banks to reimburse customers for money lost due to fraudulent charges on their accounts within 30 days of a bank's fraud finding. Banks that fail to comply would be deemed to have engaged in an "unfair practice" under existing law. It directly affects bank customers who experience account fraud and establishes a clear timeline for resolution. The policy change mandates specific action by financial institutions without altering broader fraud prevention standards.
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Photo of Bruce Ayers
Bruce Ayers
DDemocratic
MA
1st Norfolk