An Act to protect the privacy of 911 callers

This bill protects the privacy of individuals who call 911 for emergency services in Massachusetts. It designates 911 call audio/video recordings as private data belonging to the caller, meaning the raw recording cannot be publicly released without the caller’s written consent (or a court order balancing public interest against privacy). However, written transcripts of calls become public upon request, with the requester paying transcription costs. The bill permits sharing recordings with law enforcement for investigations or for public safety training, but prohibits unauthorized release in all other cases.