H 1284 Massachusetts House · 194th Legislature (2025-2026)

An Act ensuring banking accessibility

HD 2594, titled "An Act ensuring banking accessibility," requires physical banks (those with a public location staffed by employees) to offer in-person banking services alongside online options. It prohibits physical banks from denying customers in-person access to services simply because online alternatives exist, ensuring people without internet access or preferring face-to-face help can use all banking services. The bill mandates clear signage or verbal communication to inform customers about available in-person services. It explicitly states this does not override existing laws allowing banks to deny service to individuals under other legal grounds. The law directly affects physical banks and customers who rely on in-person banking assistance.
Bill status passed 3 of 4 stages cleared
Introduction
Feb 2025
Committee Review
Feb 2025
Senate Passage
Feb 2025
Governor
Introduced Feb 27, 2025 Last action Jan 15, 2026
Floor votes

How they voted

This bill passed the Senate. No roll call record of that vote is available.
Full legislative history

Actions timeline

Total actions
6
Key actions
1
Committee
1
Feb 27, 2025
Upper · Passed
Senate concurred
upper
Feb 27, 2025
Committee
Referred to the committee on Financial Services
lower
1 primary · 0 co-sponsors

Sponsors

Role
Legislator
Party
State
District
P
Photo of Ted Philips
Ted Philips
DDemocratic
MA
8th Norfolk