An Act advancing water access equity through utility reporting requirements

This bill requires public and private water utilities in Massachusetts to submit quarterly reports to the state's energy and environmental affairs office detailing customer service data. The reports must break down specific information by zip code, including the number of customers, disconnection notices sent, water shut-offs, late fees charged, and the effectiveness of payment assistance programs. By making this data public, the legislation aims to increase transparency and help identify disparities in water access and affordability across different communities. Utilities must also report on the availability and usage of customer assistance programs, while the state agency will compile an annual summary for the legislature. The new reporting requirements are set to take effect on January 1, 2024.