An Act to modernize the issuance and sale of sports and entertainment tickets

This bill updates Massachusetts laws to regulate how sports and entertainment tickets are sold and resold, primarily affecting ticket platforms and secondary market sellers. It defines a ticket reseller as anyone selling more than 100 tickets annually and clarifies terms like "ticket issuer" and "non-transferable ticketing system." The legislation mandates that resellers maintain contact information for complaints, implement refund policies covering full purchase amounts including fees, and take steps to prevent counterfeit tickets. Additionally, it ensures consumers receive full refunds if tickets are invalid, cancelled, or not delivered before the event.