An Act related to the resiliency, public safety and quality of broadband in Massachusetts

This bill establishes the Department of Telecommunications and Energy as the primary authority responsible for overseeing broadband and Voice over Internet Protocol services in Massachusetts. It mandates that the department create rules to ensure network reliability, require internet service providers to report on outages and maintenance, and enforce minimum power backup standards. Additionally, the legislation requires providers to offer refunds or credits for significant service interruptions and to display clear consumer labels detailing pricing and performance information at the point of sale.