An Act relative to internet service outages

This bill requires internet service providers in Massachusetts to submit an annual emergency response plan for approval by the state department. The plan must detail how the company will restore service during widespread outages caused by storms or other uncontrollable events, including staffing levels, customer communication strategies, and safety procedures for employees. Providers that fail to file these plans face daily fines, and the department retains the authority to investigate and order changes to any deficient plans. The legislation aims to ensure that internet outages are managed effectively and that customers receive timely updates and prioritized assistance during emergencies.