An Act to modernize the issuance and sale of sports and entertainment tickets

This bill updates Massachusetts laws to regulate how sports and entertainment tickets are sold and resold, primarily affecting ticket vendors and secondary market platforms. It defines who counts as a ticket reseller as any business selling more than 100 tickets electronically in a year and establishes clear definitions for ticket issuers, platforms, and non-transferable systems. The legislation mandates that resellers maintain contact information for complaints, implement refund policies covering full purchase prices including fees, and take steps to prevent counterfeit tickets. Additionally, it ensures consumers receive full refunds or replacement tickets if they cannot access an event due to issuer errors, cancellations, or delivery failures.