An Act providing for natural gas workforce safety

This bill directs the Massachusetts Department of Public Utilities to set safety standards for natural gas companies, specifically requiring them to maintain adequate staffing levels and provide training for both employees and contractors. It mandates that these companies submit a "just transition plan" outlining how they will manage workforce changes, such as attrition or early retirement, as they move toward net-zero emissions goals. Additionally, the legislation restricts natural gas companies from reducing their workforce below January 1, 2022 levels unless they have a valid collective bargaining agreement or obtain specific departmental approval proving the cuts will not compromise public safety. The bill also establishes a faster dispute resolution process for customer claims under $100 and requires the department to report regularly on consumer complaints and service quality.