An Act relative to homeowners’ insurance complaint education

This bill requires homeowners' insurance companies in Massachusetts to include specific complaint information on policy documents that notify customers of premium increases. The new provision mandates that these documents must state the insured's right to file a complaint about premium or policy changes, along with the phone number and website for the Division of Insurance consumer service unit. This information must appear in the sentence immediately following the one that lists the updated premium amount. The law directly affects insurance providers and homeowners receiving notices of rate hikes, aiming to make it easier for consumers to access resources for filing grievances.