SB 114 Maryland Senate · 2026 Regular Session

3-1-1 Systems - Expansion Program and Oversight Board - Establishment

SB 114 establishes the Maryland 3-1-1 Oversight Board to manage a statewide expansion of nonemergency 3-1-1 services. The bill requires all Maryland counties to implement AI-powered chatbots (by June 2027) and voicebots (by December 2028) that provide multilingual support, route calls accurately, and escalate complex issues to live agents. These systems must align with accessibility and equity standards, using curated government data for responses. The bill directly affects all 23 Maryland counties, residents using 3-1-1 services, and state agencies managing the program, with full statewide implementation required by July 2028.

Issues: ✓ Technology

Bill status signed all 5 stages cleared

Introduction

Oct 2025

Committee Review

Apr 2026

Senate Passage

Apr 2026

House of Delegates Passage

Apr 2026

Signed into Law

May 2026

Introduced Oct 17, 2025 Signed May 12, 2026

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What changed between versions

First - 3-1-1 Systems - Expansion Program and Oversight Board - Establishment → Third - 3-1-1 Systems - Expansion Program and Oversight Board - Establishment · 4 edits

MODERATE

The bill was expanded to include a new Technical Advisory Committee and updated the expansion timeline to require a formal implementation plan rather than immediate action. The sponsor list was significantly broadened to include additional senators, and the bill's status was updated to reflect its adoption and committee approval.

Scope change

The bill's scope was broadened by adding the establishment of a new Technical Advisory Committee and modifying the expansion requirements to mandate a formal plan.

REQUIREMENT

Added the requirement to establish a new 3-1-1 Technical Advisory Committee.

TIMELINE

Changed the expansion requirement from a direct mandate to require the creation and implementation of a plan to expand the program to all counties by a certain date.

ELIGIBILITY

Expanded the list of bill sponsors to include Senators Attar, Brooks, Feldman, Harris, and Hester.

STATUS

Updated the document header to reflect that the bill has been adopted and received a favorable committee report with amendments.

Floor votes · Senate Feb 28, 2026 · House of Delegates Apr 2, 2026

How they voted

47–0

Passed · 2 other

Total votes 49

Feb 28, 2026

D Democratic36

34 Yea 2

94% Yea

R Republican13

13 Yea

100% Yea

Vote distribution

All Yea All Nay Mixed No data

Full legislative history

Actions timeline

Total actions

Key actions

Committee

May 12, 2026

Signed into law

Approved by the Governor - Chapter 434

executive

Apr 13, 2026

Upper · Passed

Returned Passed

upper

Apr 13, 2026

Lower · Passed

Third Reading Passed

lower

Apr 11, 2026

Lower · Passed

Favorable Adopted Second Reading Passed

lower

Apr 11, 2026

Lower · Passed

Favorable Report by Government, Labor, and Elections

lower

Apr 2, 2026

House Of Delegates · Passed

House of Delegates Vote: pass (134-0-8)

house of delegates

Mar 17, 2026

Committee

Referred Government, Labor, and Elections

lower

Mar 13, 2026

Upper · Passed

Third Reading Passed

upper

Mar 11, 2026

Upper · Passed

Favorable with Amendments {

upper

Mar 11, 2026

Upper · Passed

Favorable with Amendments Report by Education, Energy, and the Environment

upper

Feb 28, 2026

Senate · Passed

Senate Vote: pass (47-0-2)

senate

Jan 14, 2026

Committee

First Reading Education, Energy, and the Environment

upper

Oct 17, 2025

Introduced

Pre-filed

upper

7 primary · 0 co-sponsors