Public Safety - Maryland 9-1-1 Board and Maryland Department of Emergency Management - Regulatory Authority

SB 138 authorizes the Maryland 9-1-1 Board and Maryland Department of Emergency Management to adopt regulations governing 9-1-1 system operations. It specifically empowers these agencies to set standards for county 9-1-1 system enhancements, reimbursement requests, Next Generation 9-1-1 deployment, cybersecurity, personnel training (including implicit bias training), and record retention. The bill directly affects counties operating 9-1-1 systems, their contractors, and public safety answering point personnel by establishing regulatory requirements they must follow. This legislation updates existing law (replacing sections of the Annotated Code) to clarify and expand the agencies' authority over 9-1-1 system management.