Maryland Department of Health - 2-1-1 Maryland - Oversight

This bill clarifies the legal definition of the 2-1-1 Maryland system, describing it as a coordinated network for health and human services rather than just a telephone service, and identifies the specific nonprofit corporation that administers it. It removes the requirement for the Maryland Department of Health to evaluate call center performance and make recommendations on service quality or corrective actions, shifting that oversight role away from the state department. Additionally, the law expands the 2-1-1 Maryland board of directors to include two representatives nominated by the call centers themselves, ensuring greater stakeholder involvement in governance.