GOVT-COURTS-HEALTH-LANGUAGE

Creates the Access to Governmental Services Act. Provides that each State agency, constitutional officer, State program, and circuit clerk shall take reasonable steps to provide equal access to public services for individuals with limited English proficiency. Provides that such reasonable steps include (1) having a sufficient number of qualified bilingual persons in public contact positions or as interpreters and (2) translating important documents ordinarily provided to the public into any language spoken by any limited-English-proficient population that constitutes at least a certain percentage of the population served. Requires the Illinois Human Rights Commission to implement a process to address disputes arising under the Act. Creates the State Language Assistance/Translator Services Clearinghouse within the Department of Central Management Services to assist in preparing, review, and approve, as to language-appropriateness, materials distributed to the public by State agencies and policy and procedure manuals used by State agencies in delivering services to the public. Amends the Language Assistance Services Act. Provides that a health facility (i) must adopt and review annually a policy for providing language assistance services and (ii) must provide its nonbilingual staff with standardized picture and phrase sheets (instead of having those 2 activities as options). Provides that a health facility must also do at least one of the remaining 7 specified activities (instead of must do one or more of 9 specified activities).