HB 1031 Florida House · 2026 Regular Session

Customer Service Callback Queues

Summary

Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.

Bill status signed all 5 stages cleared

Introduction

Jan 2026

Committee Review

Feb 2026

House Passage

Mar 2026

Senate Passage

Mar 2026

Signed into Law

May 2026

Introduced Jan 6, 2026 Signed May 22, 2026

Maddy AI version diff · 2 comparisons

What changed between versions

H 1031 e1 → H 1031 er · 1 edit

MINOR

The bill text has been updated from its Engrossed version to its Enrolled version, marking the final stage of the legislative process before it becomes law. The substantive content of the bill, which establishes a pilot program for customer service callback queues, remains unchanged. The primary differences are formatting updates to the header and footer, including the addition of 'Legislature' and the change in the file identifier from '-01-e1' to '-01-er'.

TECHNICAL

Updated document headers and footers to reflect the bill's final Enrolled status, including adding 'Legislature' to the year line and changing the file identifier.

Floor votes · Senate Mar 10, 2026 · House Feb 25, 2026

How they voted

39–0

Passed · 1 other

Total votes 40

Mar 10, 2026

D Democratic11

11 Yea

100% Yea

I Independent1

0% Nay

R Republican28

28 Yea

100% Yea

Vote distribution

All Yea All Nay Mixed No data

Full legislative history

Actions timeline

Total actions

Key actions

Committee

Amendments

May 22, 2026

Signed into law

Approved by Governor

legislature

Mar 12, 2026

Lower · Passed

Passed as amended; YEAS 109, NAYS 0

lower

Mar 12, 2026

Introduced

Amendment 460890 Concur

lower

Mar 10, 2026

Upper · Passed

Passed as amended; YEAS 38 NAYS 0

upper

Mar 10, 2026

Upper · Passed

Amendment(s) adopted (460890)

upper

Feb 26, 2026

Committee

Referred to Rules

upper

Feb 25, 2026

Lower · Passed

Passed; YEAS 114, NAYS 0

lower

Feb 17, 2026

Lower · Passed

Reported out of State Affairs Committee

lower

Feb 17, 2026

Lower · Passed

Favorable by State Affairs Committee

lower

Feb 13, 2026

Lower · Passed

Added to State Affairs Committee agenda

lower

Feb 12, 2026

Lower · Passed

Now in State Affairs Committee

lower

Feb 12, 2026

Lower · Passed

Reported out of Information Technology Budget & Policy Subcommittee

lower

Feb 12, 2026

Lower · Passed

Favorable by Information Technology Budget & Policy Subcommittee

lower

Feb 10, 2026

Lower · Passed

Added to Information Technology Budget & Policy Subcommittee agenda

lower

Feb 5, 2026

Lower · Passed

Now in Information Technology Budget & Policy Subcommittee

lower

Feb 5, 2026

Lower · Passed

Reported out of Government Operations Subcommittee

lower

Feb 5, 2026

Lower · Passed

Favorable by Government Operations Subcommittee

lower

Feb 3, 2026

Lower · Passed

Added to Government Operations Subcommittee agenda

lower

Jan 12, 2026

Lower · Passed

Now in Government Operations Subcommittee

lower

Jan 12, 2026

Committee

Referred to State Affairs Committee

lower

Jan 12, 2026

Committee

Referred to Information Technology Budget & Policy Subcommittee

lower

Jan 12, 2026

Committee

Referred to Government Operations Subcommittee

lower

1 primary · 14 co-sponsors