AN ACT CONCERNING EMERGENCY RESPONSE BY TELECOMMUNICATIONS COMPANIES AFTER OUTAGES.

SB 91 requires telecommunications and Internet service companies to provide residential customers a $100 credit for each full day their service is out during an outage. It extends existing rules from Public Act 20-5 to cover these services, mandating the credit automatically without customer action. The bill directly affects residential customers who experience service disruptions, ensuring financial compensation for prolonged outages. Its purpose is to increase accountability for service providers and protect consumers, as stated in the bill’s official purpose statement.